Custodians of the Internet: Platforms Content Moderation and the Hidden Decisions That Shape Social Media PDF Free Download

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Custodians of the Internet: Platforms Content Moderation and the Hidden Decisions That Shape Social Media

A revealing and gripping investigation into how social media platforms police what we post online—and the large societal impact of these decisions

Most users want their Twitter feed, Facebook page, and YouTube comments to be free of harassment and porn. Whether faced with “fake news” or livestreamed violence, “content moderators”—who censor or promote user‑posted content—have never been more important. This is especially true when the tools that social media platforms use to curb trolling, ban hate speech, and censor pornography can also silence the speech you need to hear.

In this revealing and nuanced exploration, award‑winning sociologist and cultural observer Tarleton Gillespie provides an overview of current social media practices and explains the underlying rationales for how, when, and why these policies are enforced. In doing so, Gillespie highlights that content moderation receives too little public scrutiny even as it is shapes social norms and creates consequences for public discourse, cultural production, and the fabric of society. Based on interviews with content moderators, creators, and consumers, this accessible, timely book is a must‑read for anyone who’s ever clicked “like” or “retweet.”

 

Table of contents

Cover……Page 1
Half Title……Page 2
Title……Page 4
Copyright……Page 5
CONTENTS……Page 6
CHAPTER 1 All Platforms Moderate……Page 10
CHAPTER 2 The Myth of the Neutral Platform……Page 33
CHAPTER 3 Community Guidelines, or the Sound of No……Page 54
CHAPTER 4 Three Imperfect Solutions to the Problem of Scale……Page 83
CHAPTER 5 The Human Labor of Moderation……Page 120
CHAPTER 6 Facebook, Breastfeeding, and Living in Suspension……Page 150
CHAPTER 7 To Remove or to Filter……Page 182
CHAPTER 8 What Platforms Are, and What They Should Be……Page 206
NOTES……Page 224
A……Page 262
B……Page 263
C……Page 266
D……Page 267
E……Page 268
G……Page 269
H……Page 270
J……Page 272
K……Page 273
L……Page 274
M……Page 275
P……Page 277
Q……Page 278
S……Page 279
V……Page 281
W……Page 282
Z……Page 283
ACKNOWLEDGMENTS……Page 284
B……Page 288
D……Page 289
F……Page 290
H……Page 291
M……Page 292
O……Page 293
R……Page 294
T……Page 295
Y……Page 296
Z……Page 297

Product information

Publisher‏:‎Yale University Press; Illustrated edition (June 26, 2018)
Language‏:‎English
Hardcover‏:‎304 pages
ISBN-10‏:‎030017313X
ISBN-13‏:‎978-0300173130
Item Weight‏:‎1.33 pounds
Dimensions‏:‎9.4 x 6.4 x 1.2 inches
030017313X

 

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